frequently asked questions

Frequently Asked Questions

Where is your office located?

We are located at 601 S. Carr Rd. Suite 450. Renton, WA 98055.

How long are the sessions?

The initial therapy session is usually up to 60 minutes, and the follow-up appointments are up to 53 minutes.

Do you take insurance?

Although we take certain insurance and plans, we want to avoid diagnosing and labeling our clients as much as we can. Our mission is to empower clients. We want our clients to have the freedom and the ability to utilize and have access to counseling/therapy as needed, and as long as they need it without insurance companies’ restrictions and limitations. We see this as beneficial, especially for children where diagnosis stays with them, and for those who wish to keep their counseling/therapy remain confidential. Please inquire with the office about insurance. 

How do I set up an initial appointment?

Please call the office at (425) 686-9509, or you can also go to our Contact page and fill out the form on top the website for requesting an appointment. Our amazing scheduler will help you schedule your first appointment.

What do I bring for the initial assessment?

Ohana Behavioral Health has been a paperless office since March 2020. You only need to submit your Intake packet on your designated secure TherapyNotes’ client portal. When the Intake packet is submitted, your appointment will be scheduled and confirm. Please submit at least 72 hours in advance, so your therapist has the chance to review your paperwork. 

You may also submit other supporting documents (as you deem fit), which can help us with our assessments. Additionally, please submit a copy of the front and back of your insurance card.

What is your cancellation policy?

To be able to properly serve our community and to schedule others, we request that any cancellations be made 48 business hours in advance to avoid a $120 fee for late cancellations and no-shows.

What age range do you work with, and whom do you serve?

Our practice sees all ages, from 1 year old and up. We serve young children, tweens, teens, adults, couples, and families.

We also provide early childhood mental health consultation to surrounding preschools and daycare facilities, along with behavioral and mental health consultation to schools in the area.

What do therapy sessions look like?

Because every therapist has his or her own individual unique style and approach, the first session is an opportunity to get to know your therapist and see if it’s the best fit for your needs.

Sessions thereafter, you and your therapist will work together creating your goals and working toward them.

What therapeutic approaches do your therapists use?

Because we are a multi-specialty group private practice, our approaches are varied.

They include Cognitive Behavioral Therapy (CBT), solution-focused therapy, mindfulness, play therapy, sand-tray therapy, and Dialectical Behavioral Therapy (DBT).

What is your professional training and experience?

All of our therapists come from community mental health, where they helped people from various socioeconomic and cultural backgrounds.

We are all master-level therapists, so we all have a master’s degree in counseling or a psychology-related major. Together, we have over 25 years of experience in the mental health field.

What do clients need to know to make the most out of therapy?

Practice and continue to practice what is recommended and suggested in the sessions by your therapist.

Some of our therapists call this “homework” – some assignments between sessions to enhance and make the most out of your therapy.

Where do your clients come from?

We have clients come from as far south as Auburn, as far east as Duvall, and as far north as Everett.

Is there really a couch in the therapy room?

Yes! Our rooms are intentionally designed by the practice owner to look like a room in your house. We want to create a feeling of comfort and familiarity. Even all the therapy rooms are named according to rooms in a house! And yes, this is a frequently asked question! 

Does anyone cry in front of you?

Absolutely! In fact, your therapist is probably the safest person to cry in front of. No judgment is being passed. We want you to feel safe.